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PASS Summit Cancellation/Refund Policy Explained

As we navigate through new territory in planning for PASS Summit, we realize that this uncertainty will naturally result in new questions from our community. Transparency is key at all times, and we have been working to get the information we need to answer all of your questions as they arise.

One of the questions we have been asked most recently relates to the PASS Summit refund policy. Wendy announced earlier this month that if we are unable to move forward with an in-person event as planned, we would be ready to switch to an alternative virtual conference. We know there are still a lot of important unanswered questions—including the pricing structure, format, and timing of the virtual event—and we hope to be in a position to provide all of these answers asap and no later than June.

This will not affect your ability to get a refund. Prior to August 31 your options are as follows:

  1. Cancel your registration for a cash refund (minus processing fee)
  2. In the event we move to a virtual conference:

i. Transfer your registration and get a refund of the difference between the virtual and in-person price—this partial refund can be in cash or used as a credit for PASS Summit 2021. There will be no processing fee for this option.

ii. Apply your registration to PASS Summit 2021

After August 31 if we move to a virtual event and you have not selected your preference, we will transfer your registration to the virtual event and provide a cash refund of the difference between the virtual and in-person price. 

To provide some more context around the refund processing fee, this is charged to cover third party billing and staffing costs associated with canceling a registration. The cancellation process requires time and staffing resources to ensure the correct attendee and amount are refunded. In previous years, the processing fee was USD $295, but considering the difficulties our attendees are facing, we wanted to reduce this amount as much as possible to $150. 

We will meet as a community at PASS Summit whether online or in person, and we want you to understand the cancellation policies in place to give you the confidence to register now, so that you will be able to participate in the largest gathering of data professionals in the world.

The world is changing fast, which means we don’t have all the answers today. What we can do is prepare to offer a world-class attendee experience, in whichever format the event is delivered. Be assured that if we host a virtual PASS Summit, it will still deliver the same quality and quantity of leading content, networking, and access to exhibitors you have come to expect from our in-person event.

We will keep you updated as soon as we can, throughout every step of this process. In the meantime, we truly appreciate your support of our community.

Tim Ford
About the author

Tim is a Microsoft Data Professional with over 20 years of experience. His career in data started accidentally and he contributes much of his success to the near 20 years spent as a PASS volunteer. He is currently the Subject Matter Expert for the Microsoft data platform at Mindbody, the leader in SAAS tooling for the wellness and beauty industry where he focuses on Cloud migration and High Availability. 

Tim is also a business owner, launching SQL Cruise events in 2010 under his Tech Outbound brand. He also has experience as a Consultant, Speaker, Trainer, and even as a Certified Yoga Teacher. 

As a technical author of hundreds of articles, Tim has a passion for reaching audiences at the start of their journey in SQLMag.com, ITpro-Today.com, MSSQLTips.com, SQLServerCentral, Simple-Talk.com, and theSQLAgentman.com. He is the co-author of a book on Dynamic Management Objects with Louis Davidson and creator of The Periodic Table of Dynamic Management Objects. Tim presents on technical and professional development topics at many events, including PASS SQLSaturday, PASS Summit, SQL Cruise, and Local Group meetings.

Tim currently resides in Issaquah, Washington. His CV is available here.

1 comments on article "PASS Summit Cancellation/Refund Policy Explained"

8/20/2020 12:46 PM
Clifton Dunaway

I feel I was taken advantage of. I registered early for this year's PASS Summit. I was so looking forward to going, since it has been several years since I have made it. When the choice to cancel the event, and create a Virtual Summit came, I was disappointed. I requested a refund, since my company paid for this. Now, I hear I still have to pay a $150 cancellation fee. That stinks! I have been a member of Pass for many years, but now, I am considering dropping out.


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