Future of Work: Human Assistance in the Intelligent Workplace [All]
Analyst, Consultant, IT Manager/Director/Executive
Big companies are trying to outsource their processes to machines, or at least break them apart into pieces that can be automated. This may be a major concern to an unskilled layer of workers. It can also be a stimulus for spending those saved costs on more qualified specialists in the missing areas instead.
But how do machines make certain decisions? Even Google engineers are out of touch with how their algorithms work now thanks to the system’s complexity, which could prevent us from completely trusting AI. To clear up this issue Defense Advanced Research Projects Agency (DARPA) recently funded research to make new a kind of artificial intelligence algorithms that can properly explain themselves and their conclusions.
And what better way to know something than to ask directly? Conversation as a technology has been creeping its way into the picture for many years. It seems now we are finally reaching a state where it can become usable to some extent. This trend will set apart companies that are leveraging intelligent assistance from those that are still trying to better processes by simply hiring more humans.